Conflict
is part of normal human experience, and all organizations
experience some level of conflict and tension, especially
during times of stress, such as restructuring, economic downturns,
and other factors that cause environments to fluctuate. RDP
Consulting Services has worked extensively with organizations
of all types to develop strategies for resolving conflict.
We use a unique train-the-trainer approach, so that our clients
develop the skills and resources to manage conflict self sufficiently.
Our conflict resolution services are custom designed for our
client organizations, depending upon the particular type of
conflict they are experiencing, the resources available, within
the organization to address the conflict, and the general
environment of the organization. RDP has been effective in
addressing conflict that polarizes diverse segments of communities
around issues of race and economic status. Our services guide
community stakeholders in focusing on definable outcomes for
targeted constituencies. We work to identify sources of conflict
and developing the necessary steps needed to overcome it.
Throughout this process, we focus on the following key issues:
Enhancing
participants' communication skills, focusing especially
on listening.
Identifying
core problems rather than symptoms, to ensure that all participants
understand the source of conflict and can work effectively
to overcome it.
Establishing
win-win scenarios
Guiding
participants in developing the language skills to avoid
"hot" words that exacerbate tensions.
Our services
can be structured to include workshops to better understand
the use of strategies including building consensus, negotiating,
and collaborative problem solving.
